Privacy Policy

1. Who We Are

Zubion Cargo (operating as Zubion Logistics) is a freight forwarding and cargo shipping company headquartered in Calgary, Alberta, Canada. We provide air freight, sea freight, barrel shipping, vehicle transport, and related logistics services from Canada to Nigeria.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website at zubioncargo.ca, book shipments, request quotes, or interact with our services.

2. Information We Collect

We collect the following personal information:

• Shipper information: Full name, email address, phone number, and mailing address.
• Receiver information: Full name, email address, phone number, and delivery address in Nigeria.
• Shipment details: Type of cargo, weight, dimensions, declared value, service type, and shipping preferences.
• Payment information: Invoice amounts, payment method, and transaction references. We do not store full credit card numbers — payments are processed securely through Stripe.
• Communication records: Emails, quote requests, and any messages sent to us.
• Website usage data: IP address, browser type, pages visited, and referral source (collected via analytics tools).

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your shipping bookings and quote requests.
• Generate invoices, e-waybills, shipping manifests, and customs documents.
• Send shipment status updates, tracking notifications, and delivery confirmations via email and SMS.
• Communicate with you regarding your shipment, payment, or any issues.
• Coordinate with our agents in Nigeria for delivery or pickup.
• Process payments and issue receipts.
• Comply with customs, legal, and regulatory requirements in Canada and Nigeria.
• Improve our services and website experience through analytics.
• Send promotional or service-related communications (you may opt out at any time).

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Delivery agents in Nigeria: Your receiver's name, phone, and address are shared with our local partner agents to complete delivery.
• Airlines and freight carriers: Shipper and receiver details required for cargo manifests and air waybills.
• Customs authorities: Required by law for import/export clearance in Canada and Nigeria.
• Payment processors (Stripe): To securely process your payments.
• SMS providers (TextMagic): To send shipment status SMS notifications.
• Email service providers (Resend): To send transaction and notification emails.
• Legal authorities: If required by law, court order, or government regulation.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for accounting, legal, and compliance obligations. Shipment records are typically retained for a minimum of 7 years in accordance with Canadian tax and customs regulations.

6. Data Security

We take the security of your personal information seriously. We use industry-standard security measures including encrypted data storage, secure HTTPS connections, and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a customer, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or outdated information.
• Request deletion of your data, subject to legal retention obligations.
• Opt out of marketing communications at any time.
• Data portability — request a copy of your data in a readable format.

To exercise any of these rights, please contact us at zubionlogistics@gmail.com.

8. Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use our site and to improve our services. You can disable cookies in your browser settings, though this may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: